Responsible Gaming
Gaming Should Be Fun, Not a Financial Strategy
At True Fortune Casino, we believe that online gaming should be an entertaining pastime, not a way to make money or solve financial problems. While we offer exciting games and the chance to win, it's important to remember that all casino games are based on chance, and the house always has a mathematical advantage in the long term.
Please gamble responsibly and only with money you can afford to lose. Set realistic expectations and enjoy gaming as a form of entertainment, just like going to the cinema or attending a sporting event.
Age Verification
Online gambling is only available to individuals who are 18 years of age or older in the United Kingdom, or those who have reached the legal gambling age in their respective jurisdiction. We take age verification seriously and reserve the right to request proof of age at any time.
If you are under the legal gambling age, please do not use our services. If you are concerned about a young person's gambling, please contact the relevant support organizations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. If you recognise any of the following warning signs in your own behaviour, it may be time to seek help:
- Chasing losses: Trying to recover lost money by gambling more
- Hiding gambling activity: Concealing the extent of your gambling from friends or family
- Loss of control: Gambling longer or with larger amounts than intended
- Neglecting responsibilities: Prioritizing gambling over work, study, or family commitments
- Gambling to escape: Using gambling to cope with stress, anxiety, or other negative emotions
- Borrowing money to gamble: Taking loans, using credit cards, or borrowing from others to fund gambling
- Failed attempts to cut back: Repeatedly trying and failing to reduce or stop gambling
- Withdrawal symptoms: Feeling irritable, restless, or anxious when unable to gamble
- Risk of relationship breakdown: Gaming activities are causing conflict with loved ones
- Physical health impacts: Sleep disruption, neglecting diet, or other health issues related to gambling
If you recognise several of these signs, please reach out to one of the support organizations listed below. Help is available, and seeking support is a sign of strength.
Self-Help Tools & Responsible Gaming Features
True Fortune Casino provides a range of tools to help you maintain control over your gaming:
- Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit into your account
- Loss Limits: Establish maximum loss limits to help you stick to a budget
- Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent
- Session Time Limits: Set automatic session timeouts to take breaks from gaming
- Self-Exclusion: Temporarily or permanently close your account if you feel you need a break from gambling
- Account Cooling-Off Period: Request a period during which you cannot access your account
To access these tools, please visit your account settings or contact our customer support team. These tools are there to support your responsible gaming journey.
Support Organizations & Resources
If you or someone you know is struggling with problem gambling, please reach out to one of the following organizations. They provide confidential, free support:
United Kingdom
- GamCare – Free counselling and support for problem gamblers and their families
Website: www.gamcare.org.uk
Phone: 0808 8020 133 (Free, confidential, 24/7) - GamStop – The National Self-Exclusion Scheme for online gambling
Website: www.gamstop.co.uk
Allows you to self-exclude from all GamStop-registered operators across the UK - National Problem Gambling Clinic – NHS-funded specialist treatment service
Website: CNWL NHS – National Problem Gambling Clinic
International Resources
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (Free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
Helpline: 0800-0 376 837 (Free, confidential)
Take Action Today
If you think you may have a problem with gambling, or if someone close to you is affected, please seek help today. The organizations listed above offer free, confidential support and are staffed by trained professionals who understand problem gambling.
Remember: seeking help is not a sign of weakness – it's a positive step towards regaining control of your life.
If you are in crisis: Please contact your local emergency services or a crisis helpline in your country immediately.
Our Commitment to Responsible Gaming
True Fortune Casino is committed to promoting responsible gaming and complies with all relevant UK gambling regulations. We support industry initiatives like GamStop and work closely with responsible gaming organizations to protect our players.
If you have any questions about our responsible gaming policies or need assistance, please contact our customer support team.